Making the ERP System More Usable for the Non-Technical Users

by Eyjólfur Gislason

Lessons from the Faroese Government…

If your Council is under increasing financial pressure to meet its obligations like payroll, resource control, service delivery, and legislation compliance, then this could be the most important letter you read this year.

The takeaway points from the Faroese government are universal—they can improve the performance of your Council, and hopefully soon you will agree.

Our goal with this letter is to show you how our unique ‘fewer keystrokes’ methodology has improved the Faroese government’s accounting system and how we could do the same for you and your organisation.

We can help you accomplish more with fewer resources!

Taming the ERP system improves Faroese performance

The Faroe Islands are not just a picturesque destination.

They are also home to one of the most efficient government authorities today.

Just like your organisation, they use Oracle E-Business Suite—a superb technology that requires specialised training and skills to be used effectively.

Chances are your non-technical users find it a bit complex to use.

That’s exactly what happened in the Faroese government. Their non-technical users struggled to keep up with complex functionalities, and vendors continually introducing additional benefits and solutions to the system.

Instead of making their lives easier, the ERP system added a new level of complexity that led to underutilisation and high maintenance costs.

Some of the issues that the Faroese government struggled with:

  • The financials were too technical and too hard to understand for non-technical administrators
  • The system lacked a unified view of how business was performing
  • Department A didn’t have access to Department B’s data
  • Too many copies existed in too many places across the network and individual computers, resulting in loss of data integrity
  • Data duplication and errors in data compilation led to poor decision-making.

How many of the above can you tick in your organisation?

Teldware™ helps the Faroese Government achieve better financial performance by reducing keystrokes!

The organisation was filled with enormous clusters of data which couldn’t be quickly and easily accessed by decision-makers and administrators.

Putting reports together took hours or weeks, and they weren’t able to get a quick overview of the accounts and other key financial information.

There was also the ongoing process of retrieving data, consolidating data from multiple databases, and maintaining outdated or incompatible systems.

That’s why our services were called for. Teldware™ empowered the Faroese officers and administrators to leverage their data more effectively.

If your key people cannot get to relevant and accurate data quickly without constantly having to ask for help, then delayed projects will be rampant.

That’s because accurate data drives good decisions, and if your key people cannot gain quick access to the critical information they need when they need it, their job performance, and essentially your Council’s performance, will suffer.

Can your organisation access critical data in 3 seconds or less?

Our technology is based on the Information Circle (IC) model. By leveraging the IC model, your organisation can access financial data within three seconds or less, provided that it’s in the circle in the first place.

You already have the data in your Oracle E-Business Suite and the other systems (we call circles). There are multiple circles in your organisation, and most Council information circles are highly fragmented, meaning critical financial data can’t be retrieved easily and quickly.

The Faroese government sought to enable their administrators to:

  • Examine the financial status of the Council with fewer keystrokes
  • Prepare dynamic presentations on local services in minutes
  • Perform effective forecasting and budgeting without technical skills
  • Use accurate data to improve performance management
  • Adapt to internal and external changes with less friction
  • Ensure efficient use of resources and assets within the organisation.

That’s what Teldware™ can do for your organisation. Our technology gives easy and fast access to the information you need, when you need it—without specialised computer skills or knowledge.

Our patented technology is designed to empower your non-technical officers and administrators to apply data to direct strategic action, by keeping them up-to-date on the information they need to track on a regular basis.

Those EXTRA KEYSTROKES WASTE public funds!

What if you asked your techies to examine the financial status of the Council or prepare reports on local economic profiles? How long would that take?

In our experience with the Faroese government, we found that, on average, we helped the organisation save 10 minutes per day per employee.

We had 700 users out of 5,000 total employees, so 10 minutes multiplied by 700 employees saved a total of 7,000 minutes, or 116 hours and 40 minutes each day. (That’s 14.5 full-time staff members!)

We did that by reducing the amount of time it took the clerks and officers to retrieve the critical data they needed to perform their daily tasks.

Can we do the same for your organisation?

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